Nimanest Decor we operates the website nimanest.com (the “Site”), offering premium lamps and lighting solutions. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, browse our products, or make a purchase. It also sets out our Product Return & Refund Policy.
By using our Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name, email address, phone number
- Billing and shipping address
- Payment information (processed securely through our payment partners; we do not store full card details)
- Account login details, if you create an account
Order & Transaction Information
- Products purchased, order history, and delivery preferences
- Custom lighting requirements or design briefs you share with our team
Automatically Collected Information
- IP address, browser type, device information
- Pages visited, time spent on the Site, and referring website
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, including custom lighting solutions
- Communicate with you about orders, delivery status, returns, and refunds
- Respond to enquiries and provide customer support
- Improve our Site, products, and services
- Send promotional offers and updates (only if you have opted in)
- Prevent fraud and ensure the security of our Site
- Comply with legal obligations
3. Sharing of Information
We do not sell your personal information. We may share your information with:
- Delivery & logistics partners to fulfil pan-India shipping, returns, and pickups
- Payment processors to securely handle transactions and refunds
- Service providers who assist with website hosting, analytics, and marketing
- Legal authorities, if required by law or to protect our rights
4. Cookies
Our Site uses cookies to enhance your browsing experience, remember your cart items, and analyse Site traffic. You can control or disable cookies through your browser settings; however, some features of the Site may not function properly without them.
5. Data Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Product Return & Refund Policy
We want you to love your purchase. If something isn’t right, here’s how our returns and refunds work.
6.1 Return Window
- You may request a return within 30 days of the delivery date.
- Products must be unused, undamaged, and in their original packaging, including all accessories, manuals, and labels.
6.2 Non-Returnable Items
- Custom-made or bespoke lighting solutions (fixtures built to your specific design brief, dimensions, or requirements) are not eligible for return unless the product is defective or damaged on arrival.
- Products marked “Final Sale” or purchased during clearance offers, unless defective.
- Items that show signs of use, installation, or damage caused after delivery.
6.3 Damaged or Defective Products
- If your product arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with your order number and photos/videos of the issue.
- We will arrange a free replacement, repair, or full refund for verified damaged or defective items.
6.4 How to Initiate a Return
- Contact our support team at sales@nimanest.com or call 9218191605 with your order number and reason for return.
- Our team will review your request and share pickup or drop-off instructions.
- Once the returned product is received and inspected, we will notify you of the approval or rejection of your return.
6.5 Refunds
- Approved refunds will be processed to your original payment method within 7–10 business days of us receiving and inspecting the returned product.
- Original shipping charges (if any) are non-refundable, unless the return is due to our error (damaged, defective, or incorrect item).
- For Cash on Delivery orders, refunds will be issued via bank transfer or store credit, as per your preference.
6.6 Exchanges
- If you’d like a different product, size, or finish, you may request an exchange instead of a refund, subject to product availability.
6.7 Return Shipping Costs
- Returns due to a change of mind: return shipping costs are borne by the customer.
- Returns due to damaged, defective, or incorrect items: we cover the return shipping cost.
7. Your Rights
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
To exercise these rights, please contact us using the details below.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.
9. Children’s Privacy
Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy and Return & Refund Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Site after changes constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy, our Return & Refund Policy, or how we handle your personal information, please contact us:
Nimanest Office No. 826, Supernova Astralis, Plot No. 3, Sector 94, Noida, GB Nagar, U.P. – 201304 Email: sales@nimanest.com Phone: 9218191605
